Get in Touch
The fastest way to reach us is by email. We aim to reply to every message within 48 hours, Monday to Friday.
What to Contact Us About
- Content corrections — found a mistake in our guides or outdated information? Let us know and we'll fix it.
- Collaboration & partnerships — media enquiries, partnerships, or guest contribution proposals.
- Privacy requests — data access, deletion, or correction requests under the Kenya Data Protection Act 2019.
- General feedback — suggestions for new guides, topics, or features on the site.
For Betting or Account Support
We are not 1Win Kenya. We cannot access your account, process withdrawals, resolve bonus disputes, or handle any gambling-related support issues.
For all account, payment, and betting support, contact 1Win Kenya directly:
- Live chat on the 1Win website or app (available 24/7)
- 1Win support email: support@1win.xyz
Response Times
We typically respond within 48 hours on business days. During high-volume periods it may take up to 5 business days. We read every message.